Descrição

Responsabilidades e Atribuições

• Engage with IT, business and financial teams across the PwC network who have an interest in the optimisation of their cloud usage;
• Explain our service and its objectives to prospective clients;
• Actively engage in client on-boarding and training activities;
• Work with the client and our optimization technology core team to develop and deploy dashboards, alerts and reports that will provide visibility to optimization opportunities across the client’s cloud estate;
• Persistently advocate for your customer’s needs;
• Provide feedback and actively drive improvements in our service that will improve the quality of our service; During Optimisation Lifecycle / journey:
• Ensure clients are empowered to make informed decisions on actions generated;
• Understand each client’s business cycles and application constraints and build custom policies that support guidelines set forth;
• Own the continual feedback and iterative nature of the engagement (scheduling, etc.);
• Provide status updates (reports);
• Provide access to the Turbonomic Console;
• The platform that provides customers the ability to
• Optimize cloud services performance, spend, and compliance in real-time;
• The CEM will provide a monthly report including the potential savings and investments; With the Action Report we can track the actions (Accepted/Declined):
• Review the differences between actions;
• Focus on the top actions;
• Focus on cost savings and rightsizing;
• Review the Action Report with the client and how to update Action status.
• During the Governance Meeting:
• Get the approval or signoff of the leaderboard by the Accountable of the Scope in Turbo and the decisions taken during the month;
• The Leaderboard report will be generated at the end of the month by the CEM;
• The Monthly Leaderboard report will be reviewed by Cloud Optimisation Product Owner;
• In case the client does not take actions in 3 months, the CEM has all the support from the programto escalate decision with the business.