Requisitos e Qualificações

• Demonstrates extensive abilities and/or a proven record of success related to IT operations, infrastructure engineering, and project management engagements in a professional business services environment related to IT Hosting Services;
• Operating within an enterprise organization to deliver IT infrastructures emphasizing quality and consistency across all areas that focus on several of the following areas;
• Cloud Hosting Services including Infrastructure as code, infrastructure operations, software development methodologies and DevOps;
• Technical knowledge of AWS Organization governance, RBAC, permissions, Cloud CLI, Cloud SDK clients and APIs;
• Security mindset - as a member of engineering, it will be your responsibility to ensure security and compliance standards are met;
• Managing customer requirements, project workflow and preparing or coordinating complex written and verbal materials;
• Contributing to operational initiatives for Cloud Hosting Services, including Servers, PaaS and IaaS, Storage, Development and Tools including national and international locations;
• Displaying strong written and verbal communication skills both in user support and project coordination and, if necessary, following the proper protocol to escalate issues to upper management;
• Utilizing strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures and maintain superior customer service at all times;
• Assisting internal customers on consuming the Global Cloud Service, including deploying IaaS and PaaS servers and providing guidance on features and functions that have been approved for use;
• Developing continuous integration/continuous delivery (CI\CD) pipelines and consuming custom application programming interfaces (APIs) and providing guidance on features and functions that have been approved for use to assist internal customers on integrating and using the Global Cloud Service;
• Working with team leaders and managers within operations to deliver a consistent and available service;
• Complying with change control processes and adherence to standards and documentation;
• Adapting to rapid changes in order to support and use future technology;
• Complying with all aspects relating to policy and guidelines of the Information Security Policy;
• Overseeing the collation of data and the distribution of daily and monthly operational reports;
• Performing all related job functions following established process and procedures in order to preserve the confidentiality of information from unauthorized disclosure and to protect the integrity of information hosted and managed by the PwC IT Service Co. from unauthorized or accidental modification and protect the accuracy and completeness of this information.